From the blog
Notes on talking well
Communication, training, and team skill growth — from the people building Quota.
Aug 11, 2026 · 5 min read
Emotional intelligence is a communication skill
EQ isn't a personality trait you're born with. It's a set of moves you can drill — and it shows up in how you talk.
Read the article ›Jul 28, 2026 · 5 min read
Why communication training fails — and what actually sticks
Companies spend billions on workshops that are forgotten in a week. The fix isn't a better workshop.
Read ›Jul 14, 2026 · 6 min read
Scoring conversations: what a rubric actually measures
"Good on calls" is not a metric. Here's how we turn a conversation into a score a team can act on.
Read ›Jun 30, 2026 · 4 min read
Ramp time is a communication problem
New hires don't ramp slowly because the product is hard. They ramp slowly because the conversations are.
Read ›Jun 12, 2026 · 4 min read
Roleplay without the cringe
Group roleplay fails for a predictable reason: nobody practices honestly with an audience.
Read ›May 27, 2026 · 3 min read
The five-minute rule
The best training program is the one that actually happens. Make it small enough to be inevitable.
Read ›May 12, 2026 · 4 min read
What managers get wrong about coaching
Most coaching is a monologue about last month. Good coaching is a rep about next week.
Read ›Apr 28, 2026 · 4 min read
Remote teams talk worse — and it's fixable
Distributed work quietly removed every rep that used to happen by accident. Put them back on purpose.
Read ›Apr 14, 2026 · 5 min read
The confidence score: what we measure and why
A single number for something as human as confidence sounds reductive. Here's how we keep it honest.
Read ›Mar 30, 2026 · 4 min read
Hire for the conversation, not the resume
Every job posting says 'excellent communication skills.' Almost no hiring process ever tests them.
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